FAQ

Frequently Asked Questions

Do you offer free shipping in the UAE?

Yes. Free shipping is currently applied automatically to orders delivered to eligible UAE addresses. No code is required.

Where are your products made?

Our products are produced on demand through selected fulfillment partners. This allows us to avoid unnecessary inventory and reduce overproduction.

How long does delivery take?

Production and delivery times depend on the product and destination. The most relevant shipping options and estimates are displayed during checkout whenever available.

Will I receive tracking?

When tracking is available for your shipment, you will receive the tracking information after your order has been dispatched.

How do I choose my size?

Please check the sizing information shown on the relevant product page before ordering. Fits can vary between products.

What if my item arrives damaged or incorrect?

Please contact us through our Contact page with your order details and clear photos of the issue. We will review the case and provide the appropriate solution.

Can I return or exchange an item?

Return and exchange eligibility depends on the item, the reason for the request and applicable consumer law. Please see our Returns & Exchanges page and contact us before sending anything back.